Refund policy

Last updated: October 3, 2026

Thank you for shopping with Forbidden Fruits Herbal. This policy explains returns, refunds, and exchanges for our herbal teas, bath blends, oils, and personal-care products.

30-day return window

Our return policy lasts 30 days from the date of purchase. After 30 days, we generally cannot offer a refund or exchange. To qualify for a return, an eligible item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

Items that cannot be returned

Perishable products, intimate or sanitary goods, gift cards, and certain health and personal-care items are not returnable. Opened or used teas, bath blends, and oils do not meet the unused-item requirement. If you are unsure whether a particular product is eligible, contact us before ordering.

Only regular-priced items are eligible for a refund; sale items are not refundable. If an item arrives defective or damaged, contact us using the exchange instructions below.

How to request a return

Email ForbiddenFruitsHerbal@gmail.com with your order number or proof of purchase, the item name, and the reason for your request. Please contact us before mailing a return so we can help you confirm eligibility and shipping details. Do not send your purchase to the manufacturer.

Return address:
Forbidden Fruits Herbal
536 Dales Circle
Grand Prairie, TX 75052
United States

Refunds and partial refunds

Once we receive and inspect your return, we will email you to confirm receipt and tell you whether your refund is approved. Approved refunds are credited to your original payment method. Posting time depends on your bank or payment provider.

Where applicable, only a partial refund may be granted for an item that is not in its original condition, is damaged or missing parts for reasons not caused by our error, or is returned more than 30 days after delivery. This does not extend the standard 30-day return window from purchase.

If an approved refund has not appeared, check your account and contact your payment provider and bank about their processing times. If you still need help, email us.

Defective or damaged items

We replace defective or damaged items with the same item. Email us with your order details and a description of the problem so we can help arrange the exchange. Photos of the item and packaging can help us review your request. Exchange delivery time varies by destination.

Return shipping

You are responsible for return shipping costs. Shipping charges are non-refundable. Any return shipping cost paid on your behalf will be deducted from your refund. For a return valued over $75, consider a tracked shipping service or shipping insurance. We cannot guarantee receipt of a return shipment.

Gifts

If an eligible item was marked as a gift and shipped directly to you, you will receive gift credit for the value of the return after we receive it. A gift certificate will be mailed to you. If the order was not marked as a gift, or was shipped to the gift giver first, the refund goes to the original purchaser.

Contact us

For return, refund, or exchange questions, email ForbiddenFruitsHerbal@gmail.com.